We want you to love your purchase. If something isn't right, here's how returns work:
Return Window
You have 14 days from the date you receive your order to request a return.
Eligibility
To qualify for a return, items must be:
- Unused and in the same condition you received them
- In original packaging
- Accompanied by proof of purchase (order number or receipt)
For hygiene reasons, opened or used skincare/cosmetic products cannot be returned unless the item is faulty or damaged on arrival.
How to Start a Return
Email us at [support email] with your order number and reason for return. We'll confirm eligibility and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case we'll cover it.
Refunds
Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed within 7–10 business days to your original payment method. Please note your bank or PayFast may take additional time to reflect the refund.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no extra cost to you.
Exchanges
We currently don't offer direct exchanges — if you'd like a different item, please return the original for a refund and place a new order.